Returns

Returns information for unwanted or faulty items purchased from Replacement-Glass.com.

Unwanted Items:

  • We must be informed beforehand and within 30 days of receipt of your intention to return. Please await acknowledgement of this.
  • We will refund/credit or replace any unwanted items within 14 days of return to us.
  • Returns will only be accepted for qualifying unused goods in a resalable condition.
  • Returned goods must be sent by the customer in suitable packaging, the return postage cost is the responsibility of the customer.
  • Any loss of value resulting from use of the item or damage to the item must be financially compensated by the customer, or this may result in an amount being deducted from any refund due.
  • Bespoke items manufactured including cut to order glass are non-returnable and cannot be refunded.

Faulty Items:

  • If an item is faulty, we must be informed within 7 days of your intention to return. We will give instructions for the return of the item.
  • The item must be complete with all its component parts.
  • A repair must not have been attempted.
  • The item must not have been altered or modified in any way.
  • The customer is responsible for ensuring the item arrives back to us in the same condition as it was sent. The return postage cost is the responsibility of the customer, but in almost all cases will be refunded after the item has been received by us.
  • Items must be inspected upon receipt and signed for as damaged if applicable. All damage to goods must be reported to Replacement-Glass.com within 7 days of receipt. Claims outside of 7 days will not be honoured. By signing for goods, you are accepting they were provided in good condition.
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