Frequently Asked Questions

Where is my order and dispatch information?

Have you received an email from us, confirming its dispatch? If not, please do check your SPAM/Junk folder for this. This email will contain tracking information where available. Has the timeframe for your shipping service expired? Please ensure you allow the timeframe specified plus current despatch times, as your order should reach you within that time. For example, the Next Working Day after the dispatch email was sent (for Next Day delivery) or five working days (Monday-Friday) after the email was sent (for Standard delivery). If this timeframe has passed, please do not hesitate to contact our Customer Service Team by phone or email and they will be delighted to resolve this swiftly. Did you place your order before 12pm? If not, your order will be dispatched the next working day if placed on a Next Day service or within four working days (at most), if the Standard five working day service is selected.

Premium Ceramic Glass

Polished & coated heat resistant glass

Precision Cut

By leading UK stove experts

Fast Dispatch Time

On all orders

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